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Service Level Agreements (SLAs) have increasingly become a best practice component of logistics contracts. However, there is currently only little empirical knowledge about the actual spread and design of SLAs. This is where the wide-ranging survey of German contract logistics companies, which was initiated together with the Gimmler Logistik Stiftung gGmbH, comes in. Based on the survey results, approaches to optimizing the use of SLAs are worked out from the point of view of the logistics company. The Gimmler Logistik...

Road freight transport is becoming more and more the focus of criminals. The procedures are becoming more and more well thought out. A special type of theft of goods is fraud. There is currently only little empirical knowledge about the extent of cargo fraud and embezzlement in Germany. This is where the survey of transport and insurance companies comes in, with information from other parties such as police authorities, detective agencies and freight exchange operators also being included. Based on...